Cancellation & Refund Policy

If a customer requests cancellation before substantial work, engineering analysis, or asset design has commenced on the project, the refund request may be considered.

Such refunds will be processed after deducting applicable gateway payment-processing charges, initial administrative expenses, or non-recoverable onboarding costs incurred by Anudipti Technologies.

For customized technical services such as website designing, software development, mobile application programming, ERP/CRM engineering, SEO campaigns, or digital marketing setups, project work commences shortly after advance payment confirmation.

Once substantial work has started, refunds may be limited, prorated, or unavailable depending on the following factors:

• Milestone Completion: Volume of wireframes, UI/UX designs, frontend pages, or backend codebase already completed.
• Resource Allocation: Engineering and developer hours actively committed to the project.
• Design & Architecture: Custom architectural blueprints, database schemas, and UX prototypes created.
• Third-Party Purchases: Procured digital assets, code licenses, API tokens, or server instances.
• Infrastructure Costs: Domain registration, cloud hosting server setup, business email box provisioning, or SSL certificates acquired specifically for the project.
• Project-Specific Overheads: Any other non-recoverable operational expenses dedicated to the client's assignment.

Because many of our services are customized, bespoke, and digitally delivered (such as source code delivery, live domain configuration, and consulting hours), services that have already been substantially performed or delivered to the client are not eligible for a full refund.

If money is deducted from the customer's bank account or digital wallet but the payment is not successfully recorded or reflected on our website/portal, the transaction will be verified with the payment gateway partner (e.g., Razorpay / bank).

If the funds have been successfully received and credited to our account but the corresponding project invoice or order was not automatically generated, the customer may choose to either:

• Have the full amount adjusted and credited against the intended service order; or
• Request a full refund back to the source bank account/card.

If a customer believes that a paid service has not been delivered according to the formally agreed Scope of Work (SOW), project brief, or contract specifications:

• The customer should notify us in writing within 7 business days of delivery with the invoice, order ID, and specific discrepancy details.
• Our technical team will review the issue thoroughly and make every reasonable effort to rectify the bugs, correct deviations, or fulfill the missing milestones without additional charges.

Charges paid on the client's behalf to external third-party service providers—including, but not limited to, domain registrars (ICANN fees), web hosting servers, premium WordPress/PHP plugins, commercial software licenses, third-party APIs, SMS gateways, and payment gateway onboarding fees—are strictly non-refundable, as they are subject to the non-refundable terms and conditions of those external vendors.

Approved refunds will generally be initiated and processed through the original payment method / payment service provider (such as Razorpay, UPI, Net Banking, or Credit/Debit Card).

To request a cancellation or refund, please submit a written request to our official billing and support channels: